Customer questions about railings – part 3
Here you can find the third and final part of answers for the most common questions asked by our customers!
In the last part, we focused on questions that may arise in connection with the ordering, purchase and delivery of our railings. If you missed the previous parts, you can also find them here on the blog: Part 1 is about choosing a product and tailoring the design and in part 2 we discussed the installation and maintenance of railings.
I feel unsure on how to take the measurements, do I need to ask a professional to help?
– Our goal is to make choosing and installing our railings as easy as possible so you do not need to call in professional help. You only need to enter the dimensions of the outer edges of the surface where the railings will sit, for example corner to corner or edge to edge. To prevent the railings from sitting too close to the edge, we need to add a small amount of space, but this is done automatically and does not need your input.
In our design tool, there is guidance to help you and there are also measurement templates so that you can easily see how to undertake the work. You can also find these on our product pages under the technical information.
If you have any special requests or feel unsure, contact our customer service.
Installing stainless steel glass railing in a stairwell.
Can I cancel or make changes to my order?
– You can cancel an order if we have not started to manufacture the parts. If you would like to alter an order, this depends on how quickly we receive your amended instructions and what this will involve, but we want to fulfil your requirements, so contact us as soon as possible if you need to make changes.
How long does delivery usually take?
– On each product page you can find how many days the order usually takes to complete. When you have placed your order, you will find information about the expected delivery date in the order confirmation and we always dispatch promptly. You will also receive an email with information about tracking your order. When the order is ready, Schenker will contact you so that you can arrange a convenient delivery date.
What are the shipping costs?
– They are included! The price you receive when ordering covers all costs and no shipping or other hidden fees are added.
Do I have to be at home when the order arrives?
– It is important that someone is there to receive the delivery. Inspect the delivery and any signs of damage to your order should be recorded immediately with the driver, before you sign for receipt of the goods. This makes returns much easier, as the damage was documented before you signed for it. See our terms and conditions for more information.
Can you order now and receive delivery later?
– No problem! You can place your order now and let us know which week suits you best for delivery, and we will make all the arrangements.
Looking to find the right railing for you? We have glass railings, stainless steel railings, wire railings, and handrails!